State Farm® Insurance Agent Dean Reed

"STAY AWAY FROM THIS OFFICE. If I could give negative stars, trust me I would. DO NOT use this insurance agent. Over the last 30 PLUS day (yes OVER 30 days) since my husband filed his claim for hitting a deer, this has been the most outrageous experience I have ever had. From the beginning, Dean R. could not provide the paperwork to the correct address, after he was told (and Amy in claims) several times the correct address. Due to this, they lost our car title completely, and instructed us to restart the process by notarizing more paperwork and providing a brand new title. We were told that this was our responsibility, even though we were not the ones who lost the Notarized paperwork. Due to this I have had to drive all over Des Moines and Newton to fix their mistake. While I was in the office, (again attempting to close the claim) I could hear Gena N. (office manager) making a phone call to another customer and stated that Dean would not be in the office that day. Which obviously took me by surprise as I was meeting him at the office within the next ten minutes. When I informed Dean about this, he inappropriately called Gina and asked her if she said this. To which she of course stated she did not. Further showing that they have no issues communicating false information with their “valued customers”. When I brought up that phone calls are recorded, Dean asked me if someone told me that information. To which I replied was not his concern how I am aware of the information. Please, whatever you do do not use this insurance agent. You will be lied to, be forced to make up for their mistakes, and make sure to hold off on purchasing a new vehicle because you will not be getting your money anytime soon. The only positive note that I have about this is that their receptionist that I talked to for approximately 10 seconds was very kind and she stated she has only been working with Dean for a few days. Thank you for reading, and if you happen to be in the same position, (hopefully now making your way to a different agent) I wish you the best success and a positive outcome with no stress. Attached is a photo of my husbands car, as I have no issues communicating a clear and honest review."

"I did my business with Victoria over the phone. She was cordial, very patient with ALL my questions, helped explain everything AND saved me a TON of money with basically the exact insurance policy I've had for years from another insurance company. I'm really happy with everything! Thanks Victoria!!!"

"State farm has been one of the best insirance companies i have wemt through. Gina the agent has always been such a pleasure helping me out and answering questions I have such a joy to speak with over the phone. If ur looking for affordable car insurance swing into or call state farm and ask for Gina"

"Love this company, they're very nice and explain in detail if you don't understand something . Thank you so much for the saving. 😊"

"Gena is always SO helpful whenever I reach out--which, of course, is always when something has happened or I need help with something regarding our home or vehicles. The folks at Dean Reed State Farm are fantastic--even when everything else isn't."

"Great people work for Dean Reed"

"Victoria did a great job helping me decrease the cost of my insurance and even getting me better coverage! She was so kind. I received automobile insurance. Thank you State Farm!"

"Provided information in a timely manner. Was very professional. The quote was extremely affordable."

"They are always so nice and helpful. Prices are really good. We have 4 cars we insured through this agent and couldn’t be happier!"

"Ever since I switched to Dean Reed State Farm agent my insurance problems are gone. I had much higher rates and the amount of paper mail was really staring to be a burden. Now I feel free to think about other things rather than my insurance. Thank you Dean Reed"

"Dean Reed is a great representative and his office staff is very helpful. Very patient and professional .. did a great job explaining coverages. Highly recommend!!!"

"Very friendly and professional staff. Helpful with all my inquiries and quick to resolve. Gina always goes above and beyond whenever I have questions or issues."

"Great to work with. Dean took time to explain the policy’s we were interested in. Very nice man. Vickie"

"Extremely good customer service…."

"I have and will continue to recommend Victoria to all my friends and family. She was such a pleasure to work with and was very thorough on her explaination of coverages. Very happy with my decision to switch back to State Farm."

"Victoria was very helpful in helping me understand what exactly I needed for coverage and explained everything. She took the time to hear my needs and not oversell me on things that I didn’t need."

"Great service"

"Gena was amazing and answered all my questions and made me confident in my decision!"

"I couldn't ask for more from Gena and Dean at the Dean Reed state farm office. I highly recommend them."

"I’m so happy with my savings ❣️ i will defiantly refer all my family and friends"

"Very helpful"

"Whenever I need them they are always ready to help. Very nice people!"

"Gena was very helpful with answers and wasn’t pushy at all, would highly recommend"

"Dean has been great to work with. Thank you for all that you do."

"Thank you for your excellent service and professionalism! Your staff is always so friendly, helpful, and super quick to reply when I want to make coverage changes. Love that I can access all my info online too!"